WonZoo
Technical Support
Frequently asked questions
AR won’t open, or the camera doesn’t work
AR needs camera permission. Allow WonZoo to use the camera in your system settings and try again. AR also needs a device that supports both a camera and WebGL.
The 3D model loads slowly or fails
An animal model’s first download uses some data, so try loading it on Wi-Fi. If it fails, tap the animal card to try again.
I can’t hear the narration
Narration never starts on its own. Tap the “Listen” button and make sure the device is not muted.
How do I change the language?
Open “Settings” → “Language”, then choose Simplified Chinese, Traditional Chinese, English, or follow the system language.
The screen lags, or the device gets warm
Try closing other background apps or lowering the brightness. Slight warmth during longer AR sessions is normal.
Device requirements
WonZoo supports recent iOS / Android devices; the website needs a modern browser with WebGL support.
AR needs a device with a camera, accessed over a secure (HTTPS) page.
Keep the system reasonably up to date for the best experience.
Contact us
If you still need help, email the address below with your device model, system version and a description of the problem, and we will reply as soon as we can.